RSG

Intelligent Community Development

Case Studies Economic Development

CORE BUSINESS PROCESS ANALYSIS - CARLSBAD

RSG was retained to evaluate the core business processes in the newly formed Transportation Department. The Director needed to identify the department's core services and the best possible methods to deliver these services. This analysis involved working with the Director and Management Team to identify the core services and then to characterize these services by functional cost, staffing levels, service level measurements and customer service expectations. A follow-on activity included a comparison between the in-house delivery of these services to alternative delivery scenarios, including consolidations, outsourcing, and shared services with neighboring jurisdictions.